Riven Host - Professional Web Hosting Solutions

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This Privacy Policy describes the information Rivenhost will collect from you, what we do with the information, and our information security practices. If you have any questions about our Privacy Policy, please contact legal@rivenhost.com.

Information

When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone numbers, e-mail addresses, and payment information such as credit card number and expiration date.
We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, special interests, etc. You do not have to provide this type of information to use our service if you do not want to.
If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.
When you visit our Web site we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our Web site that you view. We may tie this information to the personally identifiable information we have about you.
We will also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See "What is a Cookie" below. We may tie this cookie to the personally identifiable information we have about you.
If we send you an e-mail, we may include a marker that will allow to identify e-mail that is opened and viewed.

Use of Personally Identifiable Information

We will use your personally identifiable information only as follows:

For payment purposes and to provide customer support;
To announce special offers or provide other information from time to time via e-mail.
We may use the information we gather from user surveys, demographic data, and web site visits to help us improve our services.

We will not provide any personally identifiable information about you to any other person other than:

A law enforcement or regulatory agency at their request;
A person or company who acquires our business;
Third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
To our subsidiaries and affiliates, or
As otherwise needed to protect or enforce or rights or the rights of others.

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Use of Non-Personally Identifiable Information

We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

What is a Cookie

A "cookie" is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit. Rivenhost uses both session ID cookies (expires when you close your browser), and persistant cookies (remains on your hard drive for an extended period of time). You may remove persistant cookies by following the instructions provided by your web browser.

Security of Your Information

Rivenhost has implemented appropriate policies using physical, electronic and company procedures to safeguard your data, along with industry standard encryption. Our website uses Secure Sockets Layer ("SSL") encryption on all web pages where personal information is required.

Children's Privacy

Our service is not available to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13. We never collect or maintain any information at our website from anyone we actually know are under 13.

Access To Information

You have full access to the information we have about you. To review and update your contact information simply log into your account on our support site. You may also email billing@rivenhost.com.

If you have any questions about this Privacy Policy or any practices of this site you may email us at: legal@rivenhost.com

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